Shipping Information

We are committed to delivering your orders in a timely and secure manner. This policy provides information about our shipping procedures, delivery times, and available shipping options. Please review this information to understand how we handle order fulfillment and delivery.

Order Processing

After you place an order and payment is confirmed, we begin processing your order. Most orders are processed within 2-4 business days. Processing time may be longer during peak shopping seasons, holidays, or promotional periods. You will receive an email notification once your order has been processed and is ready for shipment.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Options

Standard Shipping

We ship to many countries worldwide. International shipping typically takes 20-30 business days, depending on the destination country and customs processing times. International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

Please note that international shipping times are estimates and may be affected by customs clearance, local holidays, and other factors beyond our control.

Shipping Costs

Shipping costs are calculated based on several factors, including the shipping method selected, package weight and dimensions, and delivery destination. Shipping fees are displayed during checkout before you complete your purchase.

We may offer free shipping promotions for orders that meet certain criteria, such as a minimum order value. Any free shipping offers will be clearly indicated during checkout.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor your package's location and estimated delivery date through the carrier's website or tracking system.

If you have not received a tracking number within 7 business days of placing your order, please contact our customer service team for assistance.

Shipping Address

It is important to provide a complete and accurate shipping address at the time of checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.

If you need to change your shipping address after placing an order, please contact us immediately. Address changes may not be possible if the order has already been processed or shipped. In such cases, you may need to cancel the order and place a new one with the correct address.

Delivery Issues

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refusal by the recipient, or failure to claim the package, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment. If reshipment is not arranged within 45 days, a refund may be issued minus the original shipping costs.

Delayed Shipments

While we strive to meet all estimated delivery times, delays can occur due to factors beyond our control, including weather conditions, carrier delays, customs processing, natural disasters, or other unforeseen circumstances. We will notify you if there are any significant delays affecting your order.

Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check with neighbors, building management, or your local post office. If you still cannot locate your package, contact us within 10 days of the delivery date, and we will investigate the matter.

Contact Us

If you have questions about shipping, need to update your shipping address, or have concerns about your order delivery, please contact our customer support team:

• Email: support@asianalyse.com

When contacting us about shipping, please include your order number and tracking information (if available) to help us assist you more efficiently.